Protect sensitive patient information.
Nextiva ranks #1 on
from 1,565+ verified reviews.
Nextiva ranks #1 on
from 1,565+ verified reviews.
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+1 (855) 791-3470"This communication platform is #1 in reliability and customer service. They keep winning awards. Check out a platform that takes you to the next level in communications: Nextiva.”
100,000+ businesses trust Nextiva to simplify business communication, including:
Talk, text, video call and instant message from one streamlined system. You can even share call and contact notes across the team. So everyone has the information they need, when they need it.
With 8 points of presence and carrier-grade data centers, you can expect 99.999% uptime. So your business never misses a beat.
No matter whether your team is at their desk or in the field, as long as they have an internet connection, they can connect to Nextiva on any web browser, desktop or phone.
Connect Nextiva with team favorites, like Microsoft Outlook, Google Workspace and HubSpot. So you can break down tech silos. Without disrupting existing workflows.
Enjoy 24/7 access to our award-winning support team. You can email, chat or call to get the help you need, day or night.
With Nextiva, you’ll receive a dedicated business phone number and you’ll have the option to add a toll-free number as well.
Yes, once you sign up, simply give us permission to port your existing business number, and we'll take care of everything else. If you’re already using a free business phone number from the likes of Google Voice or another service provider, you’re entitled to transfer the number to Nextiva.
Yes, we can also port your personal number and upgrade it to a business number. This is a great option if your personal number is already used heavily in ads or marketing materials that are not easy to change. In this case, you will need to ask your phone provider to grant you a new personal number.
Absolutely, you can manage both on a single device using the Nextiva app. Business calls come through the app, allowing you to immediately distinguish between business and personal calls and respond appropriately. The Nextiva app can also be installed on your desktop or laptop, so you can handle calls from multiple devices.
Separating personal and business calls is key to maintaining a professional image and setting clear boundaries. It ensures that important business calls aren't missed or mixed with personal matters, helping you stay organized. With a dedicated business number, you can create a more polished experience for clients, including features like an auto-attendant that says, “Press 1 for Sales, Press 2 for Support.” This not only makes your business appear more established but also allows you to handle calls more effectively while protecting your personal privacy.
Yes, once you get a business number, your business name will appear instead of your personal name, "Unknown Caller", or “Spam”. This builds trust and increases the chances of your calls being answered.
“Nextiva has taken the complexity out of administering our phone system. It's not rocket science. It's a phone system. And Nextiva does it perfectly.”
Tom Rybak
Chief Information Officer, Franklin Street
“What led us to looking for a new business phone was the efficiencies of Nextiva. The cost, capabilities, call recording, call groups, and being able to do the attendants and receptionist.”
Ashley Fairchild
Head of People Ops, Phat Scooters
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
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Website live chat
Turn prospect and visitors into customers and provide customer
service on your website by engaging with them in real-time through
live chat. Start with automated prompts to gather essential
information,then seamlessly transition to a live-agent interaction
for apersonalized experience or use AI Chatbot to interact with
prospects or customers.
Messaging apps
Support and sell using social messagingplatforms including
Facebook, Instagram, WhatsApp, and more. Allmessages route to a
single inbox so you won’t miss a thing.
Social media channels
Monitor, respond, listen, and publish on the most meaningful
social platforms including: Facebook,Instagram, X (Formerly
Twitter), TikTok, Linkedin, YouTube, and your Google Business
profile.
Review Management
Protect your brand and control your reputation by automatically
keeping tabs on key review sites. Set alerts so high-importance
comments are handled immediately.
Digital Service Helpdesk
Sell more and support efficiently by routing all conversations to
a single inbox. Channels include email, webchat, messengers, SMS,
social media and review sites.
Inbound & Outbound Voice
Connect with customers and your team using award-winning, reliable
voice conversations within the U.S. and CA*. Get a new number or
bring over your existing number for free.
Business SMS
Send and receive SMS text messages from your business phone number
using the desktop and mobile app.
Video meetings
Collaborate face-to-face with video meetings. Share your screen,
engage in sidebar chats, share files, and record for future
reference.
Screenshare & file share
Collaborate face-to-face with video meetings. Share your screen,
engage in sidebar chats, share files, and record for future
reference.
Call routing and queueing
Ensure all calls are professionally answered and properly routed
using a virtual receptionist recording that directs callers to,
for instance, “press one for Sales and two for Service.”
Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.
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Advanced IVR
Advanced IVR enables customer engagement inside your IVR to
quickly and efficiently route customers to the right place, the
first time. Enable CRM/CDP integrations to offer high-touch
customer experiences.
Toll-free number and minutes
Give your business a professional edge by offering a universal,
non-local, toll-free number.
Advanced reporting
Move your business forward with insight gained from data found
within your advanced IVR and queueing metrics.
Core integrations
Sync data between your core software, such as Salesforce HubSpot,
and Zendesk.
Website chatbot
Offer 24/7 support and efficiently manage responses to FAQs with
web chatbot automation.
Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.
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Inbound call center
Manage high-volume inbound calls, use voice prompts and AI to
route calls to best-fit agents. Queue calls and surface caller
history for quick resolution.
Intelligent Virtual Assistant
Process high-volume inbound calls by auto-answering and prompting
callers to ask questions or provide routing requests using an
Intelligent Virtual Assistant.
Intelligent skills routing
Route callers to best-fit agents based on demographic, language,
affinity, hard skills, etc.
Unified team interface
Increase efficiency and collaboration by connect agents and
supervisors in a single inferface.
Supervisor dashboard
Focus on what metrics matter most with a customizable real-time
dashboard for supervisors.
Nextiva is recommended by customers. Rated by 3000+ customers.
Make the move to a communication platform you can count on.
Get started*Last updated: May 16, 2023.
Seamlessly integrate social management, review management, business SMS, website live chat, and more into a single, powerful system.
Manage Facebook, Instagram, X, LinkedIn, and YouTube from one place. Effortlessly schedule posts, engage with your audience, and analyze real-time performance to drive growth and loyalty.
Monitor and respond to reviews on Amazon, Yelp, Facebook, Google, and Tripadvisor in one place. Use AI and automation to ensure you never miss an opportunity to turn reviews into positive customer interactions.
Send and receive texts from your business number on any device. Features like device sync, photo and emoji support, and contact uploads ensure efficient and personal engagement, leading to higher open rates and quicker responses.
Resolve inquiries quickly with 24/7 AI-powered chatbots, ensuring consistent and efficient customer experiences. Increase satisfaction and conversion rates by being available when customers need you most.
Nextiva’s platform offers tools to unify and enhance every aspect of your customer experience. From social tagging and competitor listening to advanced ticketing and conversational AI, Nextiva meets all your business needs.
“Being able to make and receive calls reliably is crucial. By switching to Nextiva, we haven’t had any issue contacting patients no matter what phone network they’re on.”
Jeff Rudd
IT Manager, Elkhart Clinic
“What I like the most about Nextiva is how scalable it's been. We started at 400 employees and we're at almost 1800 employees now. The scalability of the system itself has been very easy.”
Annie Izquierdo
Leadership & Process Trainer, Titan Solar Power
NEXTIVA USERS ARE RAVING TO
HIPAA Compliance
Protect sensitive patient information.
PCI Compliance
Keep customer credit card data secure.
ISO/IEC 27001
Every Nextiva data center meets this international information security standard.
SOC 2 Compliant
Nextiva has the infrastructure, tools and processes to protect data stored in the cloud.
“Communicating with our guys in the field is easy. I just use my NextivaONE App and call them. Nextiva works anywhere they have cell phone service.”
Kelly Green
General Manager, Avit
“They love using the Nextiva phone service so much more than the old phones. They had so many problems before — people weren’t able to hear them or just simple call quality issues.
Rich Sparkman
Director Of Technology, Shelby American
“We don’t have to worry about losing sales. Knowing that the customers calling the branches for sales and support will definitely be put in touch with an employee, even if they’re at a different location, has been a lifesaver.”
Paul Lancaster
IT Director Valley, Truck Parts
“They love using the Nextiva phone service so much more than the old phones. They had so many problems before — people weren’t able to hear them or just simple call quality issues.
Lee Baker
Systems Administrator, Reliance Partners
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